Toolkit_Rossum – Copy_en

ROSSUM TOOLKIT

Appropriate tools for each need

Rossum Toolkit collects all tools you need in the field work, into one place. Most commonly used tool is a documentation tool, which helps you gather data and send instruction documents directly to the field worker’s mobile device.

Toolkit helps you to ensure that the contractor’s field personnel has the correct processes, necessary information, and tools to perform the work with quality – all in one place, with single sign-on. Wherever one is; at the office, on the road, or at the installation site; Rossum Toolkit ensures everything necessary is there (information, tools).

Rossum Toolkit is usable alongside the existing field work management system, completing it. No integration is needed, although you may also integrate the Toolkit into to your existing ERP- or ticketing system.

“A win-win situation: we get less phone calls and the technician is able to utilize the automation to perform his/her work faster. Customer is satisfied with a fast service.”

“Toolkit brings efficiency and quality, resulting in a better customer experience. Customer no longer needs to contact us and worry due to a delayed fault correction.”

“Contractor is able to communicate with customer using SMS, e-mail and phone calls, all this available via the Toolkit communication tool.”

“All communication, also the previous message exchange with customer, is stored, and visible to the Company ordering the work. E.g Technician sending an SMS to customer: I come Fri at 12:00, if it’s OK for you?”

“Everything necessary is available via one interface, the mobile phone. There is no longer need for printouts, and after installation, entering the information in the office computer. All you need is the Toolkit in the mobile device.”

“Using Toolkit, contractor communicates the work phases and updates there what is done. Also the documentation and possible photos may be added there: Company ordering the work has all case data easily procurable. From the contractor point of view, Toolkit makes things easier, as the instructions are centrally available.

“Toolkit contains also various measuring- and correction functionalities, e.g. replacing a broken cable. Just one click, and the Toolkit automatically does the needed updates in the system. Technician only needs to connect the wires in a proper way. This saves a lot of time, as the technician does not need to call the support people to have them make the necessary updates and corrections into the system.”