Automatize the work order delivery and follow-up

With Rossum React, you are able to automatize the work order delivery, and are able to ensure that they become solved in agreed time frame, according to the SLA.

Rossum React enables you to automatize the work orders according to SLA in concern. System automatically defines the solution time, priority levels and work types. It shortens the reaction time and follows up the tickets, sending reminders to ensure that everything is done within agreed time frame. Rossum React automatically delegates the work order. This service improves the quality of the service offered to customers and helps you fulfill the SLA requirements.

This is how it works

Based on an SLA in concern, Rossum React calculates an automatized estimate of solution time for the work order, when it is delivered to field personnel. System finds a free technician (field worker??) and sends the work order to this person. Next, the system follows up the work progress, sending reminders ensuring that the work order is solved on time.