EN – React_Rossum

ROSSUM REACT

Automate work request handling – ensure a fast response and SLA compliance.

Rossum React automatically distributes work to the right people, tracks progress, and ensures that no ticket is left unresolved.

Automate work order dispatching and tracking

Rossum React automates the reception, processing, and tracking of work requests. Every task progresses on time and in accordance with the service level agreement (SLA) – without manual intervention.

Work requests are automatically routed to the right people, and the system assigns a clear resolution schedule, priority, and task type for each job based on the SLA. React monitors ticket progress, speeds up response times, and sends reminders to ensure that no task is accidentally overlooked.

Automated task routing ensures that a suitable performer is found for every job – efficiently and on time. Rossum React improves the quality of service for the end customer and helps fulfill SLA obligations in a managed way.

Rossum Pager

Rossum Pager is an alerting application for urgent jobs.

Rossum Pager wakes the phone and alerts the field worker when a high-priority job is logged in the system. The job is accepted with a single tap, and if the job cannot be accepted, the alert is passed on to the next person.

License required | Available on Google Play & App Store

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Key benefits

Ensure service level (SLA)
Automate ticket dispatching
Provides real-time acknowledgments and status updates
Ensures that all requests receive a response

Ensure SLA compliance

Rossum React visually guides the technician by displaying the remaining SLA time. This helps ensure that the work is completed within the contractual time limits and prevents penalties from delays.

An intelligent alert application for urgent situations

The Rossum Pager application automatically handles sending urgent work requests to the right person and ensures that a performer is always found for the job.

Reliably

Rossum React handles status updates so that management is also aware of the ticket’s status. Various notifications to the technician, such as the expiration of SLA time, also keep the technician up-to-date while performing the work.