SAVUNPOISTOKUMPPANI SUCCESS STORY
Growth and customer value through transparent maintenance data
SPK Ratkaisut Oy, known to its customers as Savunpoistokumppani, specializes in the servicing, maintenance, and renovation of smoke extraction systems. The company’s headquarters is located in Lahti, and it serves customers widely across Southern Finland—from small to large properties. Savunpoistokumppani has used the Rossum Works system since the company was founded.
” An ERP system is not just a system for us – it is the foundation of our daily operations and a key part of our customer promise.”
— Reijo Kantoluoto, CEO, SPK Ratkaisut Oy
The company’s roots date back to 2008. Initially, maintenance operations were part of Keraplast’s smoke extraction business. As early as 2008, the maintenance business adopted Rossum’s ERP system. In 2010, the maintenance operations were separated into their own company, SPK-Huolto Oy (later SPK Ratkaisut), which continued using the Rossum Works system as a foundation of its business.
ERP as an enabler of growth
Savunpoistokumppani is an excellent example of a company that adopted ERP as a strategic tool from the very beginning. Over the years, the system has been tailored to fit Savunpoistokumppani’s processes—from annual planning and scheduling to mobile work management and invoicing. With this solution, the company has been able to grow its customer portfolio in a controlled manner and serve its customers professionally with well-documented maintenance and up-to-date information.
Today, Savunpoistokumppani employs nearly 20 professionals, and its operations are guided by a strong customer service mindset and a clear specialization in technical fire safety solutions.
” Smoke extraction is not just mechanical maintenance – it is part of a building’s safety. Our task is to ensure that information flows in a timely, clear, and well-documented manner. Rossum’s system is an indispensable tool for us in this.”
— Reijo Kantoluoto, Founder, SPK Ratkaisut Oy
The latest step: documentation with Rossum’s mobile documentation tool
As the most recent development step, Savunpoistokumppani has adopted Rossum’s documentation tool, enabling maintenance technicians to complete and sign service reports mobilely—directly on-site at the customer’s location. This reduces the need for office work, speeds up reporting, and strengthens a trustworthy image of transparency and quality.
” Documentation is part of our customer promise. When a service report is sent forward directly from the field, the customer gains not only peace of mind but also concrete proof that everything has been handled properly,” says Reijo Kantoluoto
Collaboration with Rossum
Rossum’s flexibility and continuous development support have been key factors in SPK’s successful digital development. Implementation projects have been carried out in close cooperation and with clearly defined objectives.
” Collaboration with Rossum has been easy and straightforward, and our needs have been taken seriously,” says Reijo Kantoluoto, CEO of SPK Ratkaisut Oy
