Starting from the beginning of the delivery process, we hold it important that the end customer remains up-to-date. Utilizing the Rossum Engage service, you may send your customer information about the delivery progress, already prior to the actual work has started.

Using Rossum Engage Service, a customer is able to contact appropriate people regarding the delivery; it is automatically a correct person who receives customer’s messages. In the first phase, it is customer service personnel of the contractor, and when the installation process progresses, messages may be directed to either the technician or a customer service personnel of the company doing the installation work.

Throughout the process, your own personnel is able to see the communication with the customer so they keep up-to-date.

A fictional example of the process:

1. Customer  receives a message about the delivery process start.
2. Customer receives a message, when work is being transferred to a subcontractor. Message includes the subcontractor’s name and contact information.
3. Time for the next message is when the technician has been selected and the exact installation time is set. Message includes the technician’s contact information.
4. When the work is marked complete by the technician, Customer receives a message telling that. Message includes the request for feedback: how did the process go?

A desired brand is visible to end customer throughout the whole communication chain!